Articles

Extract:
A mechanic took customer service to a new level by going on a 15,000-mile round trip from London to Mongolia - so he could carry out a 10-minute repair job. Bentley specialist William Medcalf took two flights and then drove through the desert for more than seven hours to help customer Bill Cleyndert. Mr Cleyndert was taking part in the Peking to Paris motor rally when a wheel bearing failed on his 1924 Bentley Super Sports.

Extract:
He was two days into the journey in China and with no parts available and his only hope was Mr Medcalf, who had prepared the car ahead of the 8,500-mile drive. After quickly sourcing the £87 part, Mr Medcalf set off from West Sussex to Heathrow Airport, where he took a flight to South Korea. From there he boarded another flight to Ulaanbaatar, the capital of Mongolia, at midnight. He then picked up a 4x4 and set out in the dark on a near-300 mile drive through the perilous roads of Mongolia and into the Gobi Desert. After reaching Mr Cleyndert's remote camp at 7.30am, he simply removed the wheel and replaced the bearing in a job lasting no more than 10 minutes.